Identify the cause of the problem
If, in the form for your document, you entered information that does not appear when it is exported, this may be for one of the following reasons:
- The information was not entered in the right form.
- The completed field is not used in the graphic layout used.
Check that the information was entered in the right form
When you click on 'File' in the word processor, your folder appears with all its documents.
To check that the information has been entered correctly in the document form, click on this icon to the right of your document title.
If you click on this icon to the right of the folder title, it is the folder information that will be modified, and these changes are not automatically retroactively applied.
If changes were made to your folder form, you can apply them to the document by clicking on 'Apply values from parent folder' in the document form.
For more information about the forms, have a look at this article:
Check that the completed field is used in the graphic layout applied.
If the field was completed in the document form and that information does not appear in the PDF export, this may be for one of the following two reasons:
- This field is not used in your graphic layout.
- This field is used in the layout, but for specific templates that are not applied to your proposal.
To check that, please refer to the page layout guide that was provided to your during your training.
For more information about your graphic layout, please get in touch with your Support contact person.